We had a long standing issue with our windows, which were in a state of disrepair. This meant that wind was blowing in our flat, the window frames were rotted and covered in mold and the mold had spreaded to the areas close to the windows. Due to this, our flat was very cold and damp. Our letting agency and landlords were both aware of this issue and had promised to hold increasing the rent until the necessary repairs had been made. Regardless of our written agreement with the landlords and the agency, our rent was increased over 30% during tenancy swaps.
With a help from Living Rent, we wrote a letter to the landlords, which lead to a negotiation with the letting agency. Three months aftrer the negotiation, we won our case and all the windows were replaced.
